KFPI Job Openings

POSITION TITLE:  Field Service Technician – Gas Detection

REPORTS TO: Service Manager

JOB SUMMARY:

KFPI LLC, is a premier semiconductor company specializing in fire and gas safety solutions and services. KFPI leads the semiconductor industry with design and development expertise using innovative technologies to create customized solutions. KFPI partners with market leaders to provide an unbiased portfolio of life safety products protecting assets and business continuity.

Uptime is critical. The ability to provide quick local response is essential. KFPI offers global service and product support, whether it’s fire suppression, gas detection or LCAS. Local teams of experts provide:

• Application Analysis
• Design and Assembly
• Installation
• Integration
• Startup and Commissioning
• Customer Training
• Inspections and Testing
• Service and Support

The right candidate should be able to perform service and training on Gas and Fire Safety Equipment from multiple OEMs. Specific product training will be provided.

Gas Detection Equipment:

• Vertex
• ACM
• Lida – MS46
• Midas
• PS7
• SPM Flex
• XNX
• PID
• CL8
• CL96
• GD-70D
• Others

ESSENTIAL DUTIES:

1. Install, troubleshoot, and service gas and fire safety equipment
2. Prepare quotes for new and existing customers on company products, systems and services
3. Train the customer and third-party groups on gas and fire safety equipment
4. Develop and routinely update training materials for all products and services
5. Coordinate with Engineering, Marketing, Sales, Manufacturing and Customer Service departments to respond to customer inquiries and evolving needs
6. Customer base for this role requires USA Citizenship

OTHER FUNCTIONS:

7. Maintain service history as required by customer. This may include service reports and any customer designated forms for services provided.
8. Maintain service history as required by KFPI.
9. Coordinate logistics and inventory to ensure prompt and effective customer service and to ensure what’s typically needed is always on hand
10. Provide technical internal training to KFPI staff as needed
11. Support Sales by directing customer requests for new and existing products to appropriate Regional Sales Manager and assist sales with technical support.
12. Develop, maintain, and routinely update a range of electronic, web based and hard copy training materials for all products and key processes.
13. Document new questions from customers about products and applications
14. Capture customer feedback on product related issues and funnel information back to service management
15. Maintain office documentation as appropriate for this role
16. Be responsible for all personal travel and expense related administration
17. Perform other related duties as assigned.

SKILLS:

18. Electro-mechanical Troubleshooting Skills
19. Low voltage Wiring
20. Able to use trouble shooting tools such as Multimeter, Diagnostic Software, and Laptop
21. Technical understanding of electronics
22. Able to read schematics and architectural drawings
23. Semiconductor FAB protocol a plus
24. Cleanroom experience preferred
25. Calibration experience

BEHAVIORS:

26. Responsible for improving one call resolution.
27. Provide same day call back.
28. Must take an active role in individual development and career growth.
29. Create and use standard work and policies to ensure a continuous, efficient high level of customer service.
30. Participate in a culture of continuous improvement
31. Engage in improving tools used to perform daily activities.
32. Establish and maintain direct interaction with customers, partners, and staff to build relationships.

KEY BEHAVIORS:

Results oriented.  Consistently meeting commitments to the business and to customers.

Opportunity focused.  Recognizes business opportunities when they are presented and communicates them to the appropriate sales or service person responsible.

Time management.  Able to prioritize work based on primary needs of the customer.

Self-awareness.  Employee must accurately assess their own strengths and weaknesses and take action improving strengths and mitigating weaknesses.

Critical decision making.  Understanding the situation and tool shut down procedure is critical to ensure customer production uptime.

Assertive.  Have a positive and can-do attitude.

QUALIFICATIONS:

EDUCATION: Formal electronic or mechanical technical training, either technical school or military, experienced in the service and repair of analytical instrumentation.

EXPERIENCE:  3-5 years or more hands on product service experience, preferably experience with gas detection equipment or chemical analyzers.  Technical or Bachelor’s Degree (or similar vocational qualification) in business or technical field.  Experience with electrical or electronic equipment installation and operation suitable for hazardous & explosive zones is a plus.  Candidate must be computer literate in MS Office (PowerPoint, Word, Excel and Outlook).  Ideal candidate will have excellent oral & written communication abilities and be a proactive self-starter.  Position requires frequent travel, a flexible approach to time management and a customer driven attitude.

PHYSICAL DEMANDS:

50% travel within the KFPI sales regions by road or air.  Potential for international travel as well.

Able to operate, transport and maintain electrical and chemical instrumentation in typical end user applications.

Able to lift 50 pounds from the ground occasionally.

Able to climb ladders and work safely.

Able to work shift work, including weekends.

WORK ENVIRONMENT:

Primarily semiconductor fab, subfab and supporting infrastructure.

University and commercial/private laboratories

English is the principal language.

POSITION REQUIREMENTS:

1. 3-5 years or more hands on product service experience, preferably experience with gas detection equipment or chemical analyzers
2. Technical or Bachelor’s Degree (or similar vocational qualification) in business or technical field.
3. Advanced skills in the use of MS Office (PowerPoint, Word, Excel and Outlook).